Patient Policy

Welcome to Enfield Dental Clinic! We are delighted you chose us for your care.

This quick and detailed patient policy guide will show you exactly how things work here. We believe in open and clear talking, which is the best way to ensure your smooth and stress-free visit. This guide simply explains what we expect from you and what you can expect from us.

Consent Form

Before getting the treatment, the patient has to sign a consent form. It is for that that he agrees to a medical procedure and is aware of all the risks and complications in the procedure.

Your Rights as Our Patient

At Enfiel Royal Clinic, we care deeply about our patients and want to make sure that they receive the best possible treatment. This means we respect them, including:

Respect & Dignity

Treatment with dignity, courtesy, and respect is the foundational right of the patient. In our clinic, we treat our patients without any discrimination. You belong to any race, religion, or gender, or whatever your economic status is, you are respectful to us. This obligation is universal and unconditional.

Privacy & Confidentiality

Your medical data is private, and protecting it is a fundamental part of the care we provide to our patients. Your personal information, medical history, and communication are all safe with us. All the information you share with us is safe and secure with us. In some cases, disclosure may be required by the law, but you will be informed whenever such situations ariEnfield

Clear Information

As a patient, you have the right to be fully informed, clearly and simply, about your treatment. You can request to know what has happened with your health, what you are diagnosed with, what treatment could be given, and what risks or side effects there will be from the treatment.

Involvement in Your Care

You have the right to take an active role in all the decisions related to your health condition and possible treatment. Our healthcare team will discuss all the related things related to your health conditions and all possible treatment procedures. You can ask questions, request explanations, and share your preferences with us. You will not be forced into any treatment. You have the right to refuse treatment or a test. Your decision will be respected.

Access to Needed Services

You have the right to receive the proper medical care, as long as it falls within the services and capabilities of our clinic. We will work with you to ensure that you receive the best possible care.

Your Role in Your Care

To get proper treatment, there should be a special and trusted relationship between the patient and the clinic. Following the instructions below is necessary so that you can be treated in the best possible way:

Share Accurate Health Information

To receive safe, effective, and individual care and treatment, you must provide accurate, honest, and full disclosure of your health. Your duty is to submit to us your medical history, medications, allergies, etc. It is important for doctors that they make decisive moves on how to treat you based on what you can tell them.

Follow Care Instructions

The doctor will then develop a treatment plan that will be very individualized to your health requirements after assessing your conditions. One should follow the instructions of the doctor. This involves taking medications as prescribed, attending all the follow-up events, reporting any issues or side effects, and making the prescribed lifestyle changes.

Respect Our Team

A respectful environment is our topmost priority. We respect the patients and treat them without any discrimination. We therefore strongly advise that you respect our staff. A mutual consideration is thus essential between the patient and the staff.

Attend Appointments

We believe everyone’s time is valuable, including ours and yours. So, the appointments must be attended on time. If you think you cannot make it on time for some reason, then please inform us immediately. Your appointment will be rescheduled.

Handle Financial Responsibilities

Medical bills often seem confusing and complex due to factors like insurance billing and multiple charges. It is important to pay all the bills on time to avoid any troubles like late fees and collection issues, etc. To avoid tangling with bills, you can also choose an insurance plan or a financial plan.

Appointments and Scheduling

For appointment and scheduling, please follow the guidelines below:

Booking Your Visit

Taking an appointment is essential. It helps the clinic and doctor recognize you by your name. It also helps to keep your record. You can schedule your appointment now. Click on the contact now button for incredible treatment.

Rescheduling or Cancelling

We know life is busy. You cannot always be there on the right date and at the right time of treatment. You are allowed to change or cancel your appointment at any time. In case you change your plans, you need to notify the clinic as soon as possible.

If You’re Running Late

In case you are late to your appointment for any reason, just make a call to the clinic beforehand. We will do our best to accommodate you. A significant delay may also result in rescheduling.

Feedback and Complaints

Share Your Feedback

We really like it when our patients share their feedback. We truly like it when you tell us where we perform well and where we need refinements. You can share your feedback with us through:

Fill out the survey: You can complete the patient satisfaction survey after your visit to our clinic.

Leave a review: You can write a short review on our official website.

Send an email: You can write and send us an email directly.

Talk to the manager: You can ask to speak directly to our office manager if you want.

Complaint

We welcome all the complaints of our patients about our services. Listening to your concerns can really help our clinic; we can improve the area where it needs refinements after your complaints. You can complain directly to our staff members or through email.

Financial Policies and Guidelines

You can see the following financial policies of our clinic.

Insurance Information

We accept different insurance plans. Every plan is different. You should call your insurance company before your visit to make sure that we are in-network for your specific plan and that your plan covers all the services you need. Also, it is important to know that if your insurance company denies or does not pay for the services, then you will need to pay for those charges yourself.

Payments & Estimates

We take different types of treatment, like credit and debit cards. We will also tell you about the estimated cost of treatment before the treatment if your insurance does not cover the service. For some services, we have treatment plans so that you can pay over time.

Billing & Statements

After your payment at our clinic, we will send you a statement by mail or text message. This statement shows what you paid and any remaining balance you might owe. We will also let you know if another payment is due a few days after the statement is sent, so you have time to plan and pay on time.

Contact Details

You can contact us through our given phone numbers and emails. Feel free to contact us; we are here for you.